Terms of Service

Last Updated: October 23, 2025

1. AGREEMENT TO TERMS AND SCOPE OF APPLICATION

1.1. These Terms of Service (“Terms”) govern access to and use of the websites, applications, devices, diffusers, oil cartridges, and other services provided by AromaCore Limited, registered in England and Wales under No. 16788959 (registered address: College House, 2nd Floor, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom) (“AromaCore”, “we”, “us”, “our”).

1.2. By accessing the Services, placing a pre-order, or making a purchase, you agree to these Terms, the Privacy Policy, the Return Policy, and other documents published on the website. If you do not agree, do not use the Services.

1.3. Global application. The Terms apply to users in all countries where AromaCore conducts sales. Mandatory provisions of local consumer protection laws (including the Consumer Rights Act 2015 in the UK, EU directives and regulations, and consumer laws of the USA, Canada, Australia, Asia, and other regions) prevail to the extent that they cannot be contractually limited.

1.4. Product nature. AromaCore devices are electronic household appliances designed for indoor aromatherapy and comfort enhancement. They are not medical devices and are not intended for diagnosis, treatment, or prevention of diseases. Any statements regarding the effects of scents on attention, cognitive functions, or emotional state are informational in nature. Individual results may vary.

1.5. Changes to the Terms. AromaCore reserves the right to modify these Terms. The updated version takes effect upon publication on the website, unless otherwise required by law. The version in effect at the time of purchase applies to that order unless you explicitly accept the updated Terms.

1.6. Special policies. Certain features (SMS notifications, referral programs, crowdfunding, subscriptions, analytics) are governed by additional policies. In case of conflict, the specific policy takes precedence.

2. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

“Device” — the AromaCore electronic aroma diffuser with heating elements (up to ~50 °C), built-in Bluetooth BLE module, and a timed fan, intended for household use;
“Cartridges” / “Oils” — AromaCore consumables containing aromatic blends and essential oils for home use;
“Application” — the AromaCore mobile app and/or web panel providing control over the device, purchases, and user settings;
“User” — a natural person using the Services;
“Pre-order” — a product purchase before the start of mass shipments (including crowdfunding platforms);
“Payment providers” — third-party payment operators (Shopify Payments, PayPal, Stripe, Apple Pay, Google Pay, etc.);
“Territories” — countries where AromaCore conducts sales, excluding those under international sanctions.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1. Age restrictions. Persons under 13 are not permitted to use the Services. Users aged 13–17 may use the Services only with parental or legal guardian consent.

3.2. Registration. To access certain features (e.g., device management, stores, and orders), an account may be required. The user agrees to provide accurate, complete, and up-to-date information and to keep it current.

3.3. Data security. The user is responsible for keeping their password secure and for all actions performed under their account. In case of suspected unauthorized access, the user must immediately notify AromaCore.

3.4. Account limitation or deletion. AromaCore reserves the right to restrict, suspend, or delete an account for violation of the Terms, fraudulent actions, security threats, or third-party rights violations. In cases required by law, the user will be notified of the reasons.

3.5. Communications. You agree to receive service notifications (email, push, SMS) necessary for contract performance. Marketing communications are sent only with your consent and can be stopped upon request.

4. PURCHASES, PRE-ORDERS, PRICES, AND TAXES

4.1. Order placement. Placing an order or pre-order constitutes an offer to purchase the listed goods. AromaCore reserves the right to accept or decline any order for any reason (stock errors, fraud risk, supply restrictions). Email confirmation does not constitute acceptance until shipment.

4.2. Pre-orders and Kickstarter. Orders placed via crowdfunding platforms (including Kickstarter) are considered preliminary. Delivery times may vary due to production or logistical factors. AromaCore will keep users informed about project status.

4.3. Prices and currency. Prices are displayed in the respective regional currency and may change without notice before acceptance. The final amount may differ due to currency fluctuations or payment provider fees.

4.4. Taxes and duties. Unless otherwise stated, prices exclude taxes, import duties, and fees. The buyer is responsible for paying all applicable charges in the destination country and complying with local import regulations.

4.5. Payment. AromaCore accepts payments through payment providers (WIX Payments, PayPal, Stripe, Apple Pay, Google Pay, etc.). All transactions are protected by PCI DSS security standards. AromaCore does not store bank card details.

4.6. Anti-fraud verification. To protect against fraud, identity, address, and IP verification mechanisms, 3D Secure, and other tools may be used. Orders failing verification may be canceled with a refund.

5. SHIPPING, RISK, AND INSPECTION

5.1. Geographic coverage. AromaCore delivers worldwide, except to territories restricted by international sanctions or law.

5.2. Production and dispatch. Products are manufactured and shipped from the Shenzhen Ivy Aroma Technology Co., Ltd. factory (China). Delivery times depend on the region and are displayed at checkout.

5.3. Transfer of risk. The risk of accidental loss or damage passes to the buyer upon handover to the carrier unless otherwise required by mandatory local law. Ownership transfers after full payment and dispatch.

5.4. Inspection upon receipt. The buyer must inspect the goods and packaging upon delivery. In case of damage, the issue must be documented with the carrier and reported to AromaCore support within 48 hours, including photo or video evidence.

5.5. Delivery failure. If delivery fails due to the buyer’s fault (incorrect address, refusal, unpaid duties), the product may be returned to the sender, and actual costs will be deducted from the refund amount.

5.6. Partial deliveries. AromaCore may fulfill an order in parts at no extra cost. Each part is considered a separate shipment.

6. RETURNS, WARRANTY, AND SERVICE

6.1. Right of return. The buyer has the right to return a product within 14 days of receipt without providing a reason, provided the device is unused, in its original packaging, and includes all accessories. This rule complies with EU Directive 2011/83/EU and applicable UK and international laws.

6.2. Return procedure. To initiate a return, the buyer must contact AromaCore support via the contact details on the website, obtain instructions, and send the product back to the Shenzhen Ivy Aroma Technology Co., Ltd. factory (China). Shipping costs are borne by the buyer unless otherwise required by law.

6.3. Compensation grounds. In case of manufacturing defects or errors, AromaCore will reimburse the cost of the product and shipping. If damage results from misuse, transport issues, or non-compliance with instructions, no refund will be issued.

6.4. Warranty period. AromaCore devices are covered by a 6-month warranty from the date of purchase, covering manufacturing defects under normal use. Exclusions include:

damage due to mishandling or drops;
exposure to moisture, overheating, or contamination;
use of non-original cartridges or oils;
mechanical damage during transport;
third-party intervention or self-repair.

6.5. Repair or replacement. At its discretion, AromaCore may:
(a) repair the defective product;
(b) replace it with a new one;
(c) refund the purchase price.
The decision is made after diagnosis and confirmation of the defect.

6.6. No service centers. AromaCore does not maintain a network of service centers. All warranty requests are handled centrally through customer support and the factory in China.

7. DEVICE USE AND SAFETY

7.1. Purpose. The AromaCore device is designed for indoor aromatherapy using branded cartridges and classified as a household electronic appliance.

7.2. Technical specifications. The device features a heating element (up to ~50 °C) and a timed fan. It includes automatic shutdown in case of overheating, short circuit, or oil absence.

7.3. Power supply. Powered via USB Type-C (5 V, up to 2 A). Use only certified adapters and original cables. Do not use damaged cords or unstable power sources.

7.4. Operating conditions. Do not place the device on heat-sensitive surfaces. Do not cover ventilation openings or place near fire, water, or direct sunlight.

7.5. Children and pets. The device is not a toy. Keep it out of reach of children and animals. Individuals with asthma, allergies, or respiratory conditions should consult a doctor before use.

7.6. Cleaning. Disconnect the device from power and allow it to cool completely before cleaning. Use a dry soft cloth. Do not use abrasive or chemical cleaners.

7.7. Malfunctions. In case of smoke, burning smell, or unstable operation, stop using immediately and contact AromaCore support. Do not attempt self-repair.

8. ESSENTIAL OILS AND AROMATIC BLENDS

8.1. Purpose. AromaCore oils are intended solely for household use. They are not medical products and are not designed to diagnose, prevent, or treat diseases.

8.2. Composition. Oils contain plant-based aromatic compounds and stabilized essential components. The composition may vary by collection and is listed on the packaging.

8.3. Allergy warning. Oils may contain ingredients that can trigger allergic reactions. Users with sensitivities, asthma, pregnancy, or chronic respiratory conditions should exercise caution.

8.4. Storage. Store oils at room temperature, tightly closed, away from direct sunlight and heat sources.

8.5. Certification. AromaCore oils and blends are manufactured in compliance with IFRA, GC-MS, and RoHS international standards. The Safety Data Sheet (SDS) can be provided after certification.

8.6. Disclaimer of medical claims. Any mention of the effects of aromas on mood, attention, or cognitive function is not a medical statement. Results are individual.

9. CONSUMER RIGHTS AND REGIONAL SPECIFICS

9.1. These Terms do not limit the consumer’s statutory rights under local law, including the right to return, repair, or replacement within a reasonable time.

9.2. In the UK and EU, buyers have the right to withdraw from an online purchase within 14 days of receiving the goods. Similar laws apply in the USA, Canada, Australia, and other jurisdictions under mandatory consumer protection acts.

9.3. If local law provides longer warranty periods or additional mandatory rights, they apply alongside these Terms.

10. QUALITY, CERTIFICATION, AND STANDARDS

10.1. AromaCore products are manufactured at certified facilities of Shenzhen Ivy Aroma Technology Co., Ltd., compliant with ISO 9001 standards.

10.2. Devices comply with CE (EU), FCC (US), RoHS (EU), and other safety regulations.

10.3. Oils and cartridges are developed in accordance with IFRA guidelines and tested via GC-MS analysis.

10.4. Compliance documentation may be provided upon request. AromaCore reserves the right to withhold commercially sensitive information.

10.5. The company may modify design, formulations, and materials without prior notice, provided safety and key features remain unchanged.

11. INTELLECTUAL PROPERTY

11.1. Ownership rights. All trademarks, logos, visual materials, text, graphic content, software, device design, websites, and applications belong to AromaCore Limited or its licensors. Unregistered designations are protected under applicable laws on trade names and unfair competition.

11.2. Use of materials. Users may not copy, modify, distribute, publish, license, transfer, or use any AromaCore content without prior written consent.

11.3. No transfer of rights. Access to the Services grants no intellectual property rights except for a limited, non-exclusive, revocable right for personal, non-commercial use.

11.4. Technology and software. All technologies, including algorithms, device firmware, the mobile app, and web panel, are protected by copyright and trade secret laws. Decompilation, reverse engineering, or modification of the software is prohibited.

11.5. AI-generated images. Some visual materials may be generated using artificial intelligence. Such images remain the intellectual property of AromaCore and are protected under international law.

12. USER CONTENT AND MATERIALS

12.1. General provisions. Users are not required to submit content. Any material posted (reviews, comments, etc.) must be truthful, lawful, and not infringe third-party rights.

12.2. License to use. By posting content, the user grants AromaCore a non-exclusive, perpetual, royalty-free license to use it for marketing and informational purposes (including on the company’s website and social media).

12.3. Content removal. AromaCore may remove any content that violates the Terms, contains false information, breaches the law, or may harm the brand’s reputation.

12.4. Disclaimer. AromaCore is not responsible for user-generated content and has no obligation to verify its accuracy.

13. PRIVACY AND DATA COLLECTION (GDPR / CCPA / LGPD / PRIVACY ACT)

13.1. General principles. AromaCore complies with the General Data Protection Regulation (GDPR), UK Data Protection Act 2018, California Consumer Privacy Act (CCPA), Lei Geral de Proteção de Dados (LGPD, Brazil), and Privacy Act (Australia).

13.2. Data categories. AromaCore may collect contact details (name, email, delivery address), analytical data (via Google Analytics, Meta Pixel, etc.), technical data (device type, IP, language, country), and information related to purchases and site/app use.

13.3. Purposes of processing. Data is processed for:
(a) order fulfillment and customer service;
(b) analytics and website improvement;
(c) notifications and marketing (with user consent);
(d) compliance with AromaCore’s legal obligations.

13.4. Storage and protection. Data is stored on secure servers within UK and EU jurisdictions. AromaCore does not transfer data to third countries unless required by law or contract (e.g., delivery). All transactions are protected by SSL/TLS protocols.

13.5. User rights. Users have the right to request access, correction, deletion, portability, and to opt out of marketing. Requests should be sent to aromacoreltd@gmail.com.

13.6. No permanent server. AromaCore does not maintain centralized storage of user data outside the website. App registration synchronizes with the web version solely for user convenience.

13.7. Cookies and analytics. The website uses cookies and similar technologies. Users may adjust cookie settings through their browser.

14. DISPUTE RESOLUTION, ARBITRATION, AND GOVERNING LAW

14.1. Governing law. These Terms are governed by and construed in accordance with the laws of England and Wales.

14.2. Pre-trial resolution. The parties agree to attempt to resolve any dispute through negotiation within 30 days of a claim notice.

14.3. LCIA arbitration. If unresolved, the dispute shall be submitted to the London Court of International Arbitration (LCIA) under its rules. Seat of arbitration — London; language — English.

The arbitral award is final and binding.

14.4. Exceptions. This clause does not restrict consumers’ rights to bring actions in their local courts if permitted by mandatory law.

14.5. Class action waiver. Where allowed by law, parties agree that disputes shall be handled individually, without collective or class actions.

15. FORCE MAJEURE, AMENDMENTS, AND CONTACTS

15.1. Force majeure. AromaCore is not liable for delays or failure to perform due to circumstances beyond reasonable control (including natural disasters, epidemics, supply disruptions, sanctions, communication failures, or government actions).

15.2. Amendments. AromaCore may update these Terms. The updated version will be published on the website, and the “last updated” date will be indicated. Continued use of the Services constitutes acceptance of the changes.

15.3. Language. The official and legally binding version of these Terms is the English version. Translations are provided for convenience only.

15.4. Contact details.
AromaCore Limited
Company number: 16788959
Address: College House, 2nd Floor, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
Email: aromacoreltd@gmail.com
Jurisdiction: England and Wales